VIP Services Host

Main responsibility

1. Meet & greet our casino patrons upon arrival and see off at departure.
2. Presence at pits at VIP Area and Mass Casino as required
3. Respond to services request from all VIP pits
4. Assist in settlement process of CITOs.
5. In charge of the management of the VIP transportation reservation.
6. Support daily services requirement for marketing team.

ITO Support Responsibilities:

Casual ITO Duties

• Monitor and follow up on guest arrival manifests.
• Coordinate bookings for rooms, transportation, and visa applications.
• Collaborate with the Cage Department on wire transfers for guest play.
• Notify Table Games to arrange chips and table setup.
• Open guest programs in the system.
• Facilitate guest check-ins and departures.
• Issue guest membership cards.
• Assist with Cage Department procedures for buy-ins, withdrawals, and deposits.
• Arrange F&B services upon guest request.
• Ensure all bills (rooms, F&B, transportation) are settled prior to guest checkout.
• Communicate final bill settlements with the Cage and Table Games departments.
• Ensure program and pit closure before guest departure.

Fixed ITO Duties:

• Update and maintain guest manifests.
• Create and issue Fortune membership cards.
• Open and manage guest programs.
• Assist with bookings (e.g., hotel rooms, golf tee times).
• Coordinate temporary badge and pass card issuance for ITO staff.
• Support with documentation and paperwork when needed.
• Follow up on golf-related billing and ensure settlement of outstanding charges.

VIP Transportation – Casino Limousine Management:

• Oversee and manage the Casino luxury Limousine booking schedules for all VIPs including checking availability and confirming reservations.
• Liaise directly with designated drivers to coordinate schedules and ensure smooth operations.
• Ensure efficient and optimal use of both Casino Limousine vehicles.
• Compile and submit weekly & monthly usage reports to Casino Marketing management.
• Collaborate with drivers to maintain vehicle presentation and amenities (e.g., bottled water, mints, air fresheners).

• Must be able to speak, write, read and understand English.
• Able to speak other languages is prefered (Chinese/Korean).
• Must possess excellent customer service and communication skills and enjoy interacting with guests whilst looking for service opportunities. 
• Must present a well groomed appearance.
• Must be able to lead and get along with co-workers as a team. Be able to influence and inspire through optimistic communication.
• Must be able to work any day of the week and any shift.
• Individual must be out-going, energetic and possess a positive attitude towards the job, fellow team members and the company.
• Must demonstrate leadership skills