Provide administrative and operational support to the International Marketing and VIP Services teams.
Prepare, organize, review, and maintain contracts, agreements, guest documents, and related administrative records.
Coordinate hotel accommodations, transportation, F&B, golf reservations, and other guest arrangements as required.
Monitor guest manifests, program details, billing records, and complimentary arrangements accurately and in a timely manner.
Verify guest bills, invoices, and related charges prior to settlement and guest departure.
Coordinate with internal departments, including Table Games, Cage, Hotel Operations, Transportation, and F&B, to ensure smooth operations and guest arrangements.
Ensure all complimentary offerings and guest requests comply with company policies, Casino marketing programs, and operational procedures.
Maintain accurate departmental records, filing systems, and administrative documentation.
Support the preparation, opening, and closing of gaming programs and related administrative procedures.
Respond professionally and promptly to guest inquiries, requests, and internal coordination matters.
Handle guest issues or administrative discrepancies and escalate urgent matters to management when necessary.
Follow Standard Operating Procedures (SOPs), company policies, and Casino operational guidelines.
Attend departmental meetings, briefings, and training sessions when required.
Perform other administrative and operational duties as assigned by management.
Job Requirement
Ability to think quickly, remain calm, and resolve issues with good judgment and professionalism.
Maintain strict confidentiality regarding guest information, company data, and business-related documents.
Ability to multitask and work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
Strong administrative, coordination, organizational, and time management skills.
Good interpersonal and communication skills to work effectively with internal departments and external guests.
Excellent customer service mindset and problem-solving ability.
Ability to communicate effectively in English, both written and verbal.
Fluency in Mandarin, Cantonese, or Korean would be an added advantage.
Comfortable working shifts, weekends, and public holidays when required to support operational needs.
Ability to prioritize tasks, meet deadlines, and work under pressure.
Proficient in Microsoft Office applications and administrative reporting.
Ability to learn and effectively utilize Casino & Gaming systems for daily operational tasks.
Experience in document preparation, contract administration, billing verification, and record management would be an advantage.
Minimum Diploma or University Degree in Hospitality, Business Administration, Marketing, or related fields.
Minimum 1 year of experience in administration, customer service, hospitality, casino operations, or within a 4- or 5-star hotel/resort environment would be an advantage.
Must maintain punctuality, professionalism, and a professional appearance at all times.s
