Business Development & Sales Support
- Assist in identifying and developing new business opportunities within the Korean market, including corporate groups, travel agencies, golf groups, VIP customers, and strategic partners.
- Support the maintenance and growth of relationships with Korean agents, business partners, and key customers.
- Assist in achieving departmental revenue and visitation targets through proactive sales and marketing activities.
Event & Entertainment Support
- Support the planning, coordination, promotion, and execution of concerts, sporting events, golf tournaments, VIP functions, and other special events.
- Coordinate artist, guest, and VIP arrangements, including accommodation, transportation, dining, and event logistics.
- Assist in preparing event reports, guest lists, promotional materials, and post-event evaluations.
Marketing & Communication Support
- Assist in the preparation of marketing presentations, sales reports, business proposals, and management reports.
- Support Korean-language content development, translation, and communication for marketing campaigns, promotions, and customer communications.
- Assist in coordinating customer database management, SMS campaigns, and other direct marketing activities.
Relationship Management
- Maintain strong relationships with Korean VIP customers and provide prompt assistance to customer inquiries and requests.
- Support customer retention initiatives and follow-up activities to encourage repeat visitation and loyalty.
Cross-Department Coordination
- Liaise with Hotel Operations, Casino Marketing, VIP Services, Golf Operations, Food & Beverage, Finance, and other departments to ensure seamless guest experiences.
- Coordinate internal communications and follow up on outstanding issues to ensure timely completion of projects and requests.
Administrative & Reporting Support
- Assist in preparing departmental budgets, forecasts, monthly reports, and performance analyses.
- Maintain accurate customer records, visitation reports, and sales activity reports.
- Ensure strict confidentiality of customer, player, company, and business information.
Other responsibility
- Work with Manager of Korean Sales & Marketing to implement short and long range goals, objectives, policies and corporate driven operating procedures.
- Responsible for performing the daily functions of the Korean Sales & Marketing Department.
- Responsible for transportation arrangements, room bookings, restaurant reservation as well as other amenities of the hotel for customers.
- Greet and meet customers.
- Liaison with VIP Services Team to facilitate and ensure a remarkable visit for The Grand VIP customers.
- Explain and assist with customers programs and settlement of accounts in an efficient manner.
- Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies.
- Always present oneself as a credit to The Grand Ho Tram and assists others to do the same.
- Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure The Grand Ho Tram’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
- Maintain excellent working relationships with other department supervisor, creating a work environment that promotes teamwork, performance feedback recognition, mutual respect, and employee satisfaction; compliance with company policies, legal requirements, and collective bargaining agreements.
- Converts prospects to new clients and maintains relationships with these clients in order to generate repeat business and referrals.
- Performs other job-related duties.
