Convention Services Supervisor

Review all daily group accommodation, food & beverage and conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with run down and event orders. Ensure correct figures are reflected in Cenium actuals.

Through themes and activities develop opportunities for incremental revenue (or through other on site venue’s/departments) to increase the hotels profitability and give a competitive advantage.

Is specifically charged with the responsibility, and given the authority to do whatever is necessary to ensure that meetings and conventions satisfy the customer and add to the hotel’s profitability.

Provide concise information in a timely manner to delegate operational tasks to other operational departments as appropriate.

Interact with other departments in a friendly, positive and professional manner to foster good rapport, promote team spirit and ensure effective two way communication across the service departments.

Ensure deposits, contracts, and settlements are received as due.

To ensure the client is understood and their expectations are met, and that this information is communicated accurately to the operational hotel departments through Group Instruction’s, Pre and Post Event Meetings etc. Be visible and accessible to the customer by maintaining contact with the client throughout the event.

Work closely with contracted MICE business to ensure the smooth execution of the event.

Work closely with Banquet Manger to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.

Assist with the development of new product themes, services and marketing strategies.

Adhere to the Hotel credit policy and other procedures.

Strong knowledge of banquet/convention operations and catering sales.

Good understanding of market trends and competition.

Strong sales, negotiation, and customer service skills.

Ability to handle customer objections and resolve issues effectively.

Excellent communication skills in English (spoken and written).

Strong organizational and coordination skills.

Ability to work under pressure and respond calmly to challenges.

Detail-oriented with strong accuracy and follow-through.

Able to react fast but calmly in the midst of any co-ordination problems.

Proactive, responsible, and able to work independently and in a team.

Professional appearance and positive attitude.