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Responsibilities
§ Deliver nail care services including shaping, massage, painting (gel, shellac, polish), and nail art.
§ Perform hair services including washing, basic cuts, styling, and scalp treatments.
§ Consult with guests to assess needs, explain treatment techniques, and provide recommendations.
§ Adhere to universal health and hygiene protocols; maintain strict sanitation standards.
§ Maintain knowledge and safe use of salon tools and equipment for both nail and hair services.
§ Keep treatment areas always clean, following a “clean as you go” standard.
§ Stay current with certifications, skills, and treatment techniques.
§ Actively promote spa services, retail products, and return visits to enhance guest experience.
§ Maintain accurate guest records, history, and preferences.
§ Handle guest concerns and emergencies with urgency and discretion.
§ Uphold confidentiality, professionalism, and grooming standards always.
§ Contribute to the continuous improvement of spa treatments/services and procedures.
§ Perform other related duties as assigned by management.
Qualifications
§ High School graduate preferred.
§ Possession of all licenses or certifications required by law for this role.
§ Excellent grooming standards and strong attention to detail.
§ Proficiency in Vietnamese and the ability to communicate in basic English.
§ Ability to work independently with initiative and minimal supervision.
§ Strong interpersonal skills to create comfortable and professional guest experience.
§ Ability to anticipate guest needs and respond with warmth and professionalism.
§ Highly organized, able to multi-task, and work well in a team environment.
§ Physically fit, with no medical conditions or allergies that could affect performance.
§ Must pass health checks as required by Vietnamese Law for Spa Operation.
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