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VIP Services Executive

International Marketing

Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 2 Years
Salary Negotiable
Industry Casino Marketing
Deadline to Apply 31/05/2026
Contact Person Recruitment
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Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development

Job Description

For Casual ITO / IHP :

  • Following manifest for coming guests
  • Booking rooms,
  • Booking Transportation,
  • Following Visa if requested
  • Connect with Cage Department for wire in and out, if guest play with wire in
  • Inform Table game Department to arrange Chips and table,
  • Open program in system,
  • Check in for guests,
  • Booking lunch, dinner if request,
  • Assist any services guest request,
  • Assist guest to buy in procedure, withdraw, deposit with Cage Department,
  • Making member ship cards
  • Settle all bills as Rooms, F&B, Transportation, before guest check out
  • Inform Cage Department all bill is settled,
  • Inform Cage Department, and Table Game Department to close program, and Pit
  • Settle all pending bill before guest leave,

For Fixed ITO :

  • Update guest list manifest,
  • Making membership card,
  • Open program
  • Assist booking rooms, Golf,
  • Apply temp badge issue for ITO staffs,
  • Apply Pass card for ITO staffs
  • Assist paper works if needed,
  • Follow up Golf bills,
  • Settle bills with Boss approval in case needed

Job Requirement

  • Must be able to speak, write, read and understand English.
  • Must possess excellent customer service and communication skills and enjoy interacting with guests whilst looking for service opportunities. 
  • Must present a well groomed appearance.
  • Must be able to lead and get along with co-workers as a team.  Be able to influence and inspire through optimistic communication.
  • Must be able to work any day of the week and any shift.
  • Individual must be out-going, energetic and possess a positive attitude towards the job, fellow team members and the company.
  • Must demonstrate leadership skills
Job tags: / VIP Services Executive

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