Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Search jobs

VIP Services Executive/Assistant Manager/Manager

  • Ba Ria - Vung Tau
  • Team Leader / Supervisor
  • Permanent
  • Bachelor
  • 4 - 5 Years
  • Competitive
  • Customer Service, Casino Marketing, VIP Service
  • Casino Marketing
  • 30/04/2024

Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

  • Primary focus to plan, organize and execute casino events for minimum twice a month.
  • Support International Marketing Team in hosting VIP Patrons & Casino guests.
  • Meet & greet, host & provide exceptional customer service to VIP Guests.
  • Arrange hotel, transportation, F&B and golf reservations when needed.
  • Assist with hotel room check-in/out during VIP guest arrival & departure.
  • Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
  • Promotes Casino amenities by educating qualified guests on special events and services available within the property.
  • Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
  • Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
  • Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
  • Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
  • Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
  • Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
  • Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
  • Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
  • Attend and contribute to all departmental staff meetings / training sessions when necessary.
  • Reports to Vice President, VIP Services
  • Perform all other job-related duties as required.

Job Requirement

  • Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
  • Minimum 5 years working experience preferably in hospitality industry.
  • Medium to high level of proficiency in English (reading, writing and speaking).
  • Experience in events management is a plus.
  • Able to speak, read and write in Chinese (Mandarin) will be a big plus.
  • Detailed-oriented person and a team player.
  • For Asst. Manager or Manager position, experience in events management is a must.


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.