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VIP Services Executive/Assistant Manager/Manager

  • Ba Ria - Vung Tau
  • Team Leader / Supervisor
  • Permanent
  • Bachelor
  • 4 - 5 Years
  • Competitive
  • Customer Service, Casino Marketing, VIP Service
  • Casino Marketing
  • 30/04/2024

Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

  • Primary focus to plan, organize and execute casino events for minimum twice a month.
  • Support International Marketing Team in hosting VIP Patrons & Casino guests.
  • Meet & greet, host & provide exceptional customer service to VIP Guests.
  • Arrange hotel, transportation, F&B and golf reservations when needed.
  • Assist with hotel room check-in/out during VIP guest arrival & departure.
  • Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
  • Promotes Casino amenities by educating qualified guests on special events and services available within the property.
  • Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
  • Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
  • Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
  • Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
  • Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
  • Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
  • Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
  • Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
  • Attend and contribute to all departmental staff meetings / training sessions when necessary.
  • Reports to Vice President, VIP Services
  • Perform all other job-related duties as required.

Job Requirement

  • Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
  • Minimum 5 years working experience preferably in hospitality industry.
  • Medium to high level of proficiency in English (reading, writing and speaking).
  • Experience in events management is a plus.
  • Able to speak, read and write in Chinese (Mandarin) will be a big plus.
  • Detailed-oriented person and a team player.
  • For Asst. Manager or Manager position, experience in events management is a must.

 

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