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Lobby Ambassador

Front Office - HIR

Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification College
Experiences 1 - 2 Years
Salary Negotiable
Industry Front Office, Restaurant / Hotel
Deadline to Apply 30/11/2025
Contact Person HR
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Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

  • Support operational staff in daily communicating with Chinese/Korean guests
  • Translate documents  related to Chinese/Korean if required
  • Greet guests and manage the queues at Front Desk upon arrival or departure
  • Give direction or escort guests to function rooms or guest rooms
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. 
  • Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
  •  Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
  • Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.
  • Perform all other job related duties as requested.

Job Requirement

  • One year working experience is preferred.
  • Good in Chinese or Korean Language
  • Basic Education completed is preferred.
  • Microsoft Office knowledge is preferred.
  • Must present a well-groomed appearance.
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.  Fluent in English is encouraged.
  • Organized, can multi-task, good problem solving skills and detail-oriented.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.
Job tags: Lobby Ambassador

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