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Lead Captain

Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification High School / Equivalent
Experiences 2 Years
Salary Competitive
Industry Beverage / Outlet, Restaurant / Hotel
Deadline to Apply 10/11/2025
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Job Benefit

  • Uniform
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

  • Engaging leadership that inspires and empowers the subordinates.
  • Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
  • Make certain that areas of accountability are executed in uncompromised levels.  Proper utilization of resources is a must.
  • Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
  • Advise manager of shortages, damaged equipment or other problems that need immediate attention.
  • Seeks new and creative ways of utilizing and selling space.
  • Produces regular and special reports; maintains required records and files.
  • Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
  • Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.  
  • Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
  • Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
  • Seat guests systematically to meet the needs of servers and business volumes.  Maximize the use of the facility and staffing.
  • Perform all side works as assigned.
  • Keep the work environment clean and organized, free of clutter.
  • Assure a smooth transition during shift change; remain on duty in position until a replacement is present.
  • As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
  • Handle guest complaints immediately, involve management when needed.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Must have the ability to be productive for long periods of time.

Job Requirement

  • Two – Four years working experience required.
  • One year similar position experience required.
  • One year department experience preferred.
  • College degree is required.
  • Microsoft Office knowledge required.
  • Must present a well-groomed appearance.
  • Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
  • Exceptional and professional communication skills, both oral and written.
  • Requires a working knowledge of food and beverage services, policies or operations.
  • Work well with minimal supervision.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
  • Basic leadership, problem-solving and follow up skills. 
  • Understanding and appreciation of the concept of luxury and hospitality.
Job tags: Lead Captain

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