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Open the HSKP Department in the morning. Check night report and prepare Room Attendants’ daily assignments.
Check guest rooms daily; check occupied rooms and vacant. Inform Room Attendant of missing items or work not properly performed. Inspect all guest corridors and pantries.
Establish cleaning programs to maintain cleanliness in guest rooms.
Check daily for maintenance conditions, make work orders for repairs in triplicate form (urgent reports made at once) and submit two to Engineering and retain one for file and follow-up.
Know all duties set out in all housekeeping job descriptions and ensure that systems are being followed. Check that Housemen and Cleaners vacuum all corridors, and maintain cleanliness in assigned areas. Inform Carpet Cleaner of rooms to be done and keep a record of them.
Know room setups, color schemes, linens and inventories. No furniture to be removed from rooms unless instructed by the Director of Rooms or Director of Housekeeping.
Keep open communication with Housekeeping management and attend briefing. Be familiar with all operating equipment so as to instruct staff as to its proper usage.
Responsible for implementing "ongoing" training programs, and projects as assigned.
Monitor training of new employees.
Perform other duties as assigned by management.
One to two years’ experience working required.
Must be able to write legibly, complete detailed paperwork and use a computer for extended periods of time.
Microsoft Office knowledge required.
Must present a well-groomed appearance.
Ability to communicate fluently in the local language of the workplace and in English both verbally and nonverbally.
Solid and professional communication skills, both oral and written desired.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Excellent guest service skills.Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
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