Receptionist
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Bà Rịa và Vũng Tàu
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Nhân viên
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Nhân viên chính thức
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Cao đẳng
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1 - 2 Năm
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Cạnh Tranh
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Tiền Sảnh
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Front Office - HIR
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28/02/2023
Mô Tả Công Việc
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Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
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Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
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Welcome and assist guest to their rooms upon arrival.
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Hand over messages/items for the guests upon their arrival.
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Attend to the different requests and services required by the guests.
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Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
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Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
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Prepare the early arrivals of VIP guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
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Follow up monthly payment of ITO and pending paymaster
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Service quality and standards are within the Front Office Department.
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Increase customer retention and satisfaction.
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Employee motivation and satisfaction.
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Willingness to go extra miles in giving services to the guest.
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Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
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Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Yêu Cầu Công Việc
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One year working experience is preferred.
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Vocational School Certificate is required.
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Microsoft Office knowledge is required.
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Must present a well-groomed appearance.
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Fluent in English and Chinese are required
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Organized, can multi-task, good problem solving skills and detail-oriented.