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Technology Services Officer

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • 1 - 2 Years
  • Competitive
  • IT - Hardware / Network
  • Information Technology
  • 15/12/2022

Job Description

 

  • Installing and configuring computer hardware operating systems and applications;                                                                                      
  • Monitoring and maintaining computer systems and networks;
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other IT team;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Ensuring compliance with health and safety legislation
  • Perform daily checklist and report to relevant IT team/vendors if there is any issue
  • Any other duties consistent with the job as directed by management

Job Requirement

  • Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
  • Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
  • Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
  • Sound English communication skills in written and oral forms.

Preferable Qualifications:

  • Previous working experience in Hospitality Industry
  • Certification on Microsoft Professional Courses and other IT Certifications
  • Experience in the use of network monitoring tools, remote desktop tools
  • Excellent leadership skills and teamwork skills
  • Results oriented, high energy, self-motivated
  • Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
  • Sound English communication skills in written and oral forms

 

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