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Reservation Agent

Reservation - HIR

Work Location Ba Ria - Vung Tau ,  Ba Ria-VT (Xuyen Moc District)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification College
Experiences 1 - 2 Years
Salary Competitive
Industry Reservation, Restaurant / Hotel
Deadline to Apply 30/09/2024
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Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

  • Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
  • Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
  • Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
  • Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
  • Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
  • Be flexible in sales technique through offering the right product to the right customer at the right time.
  • Accurate, professional, , friendly and courteous on all guest calls. 
  • Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
  • Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations. 
  • Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
  • Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
  • Keep leadership informed on a timely basis of any undue variance from expected results.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Job Requirement

  • One year working experience is preferred.
  • Vocational School Certificate is preferred.
  • Microsoft Office knowledge and computer skills required.
  • Must present a well-groomed appearance.
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.  Fluent in English is encouraged.
  • Organized, can multi-task, good problem solving skills and detail-oriented.
Job tags: Reservation Agent Nhân viên đặt phòng

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