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Receptionist – Rooms Controller

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • Intermediate
  • 1 Years
  • Competitive
  • Front Office
  • Rooms Administration
  • 05/12/2023

Job Benefit

  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Position Summary/ Tóm tắt vị trí

  • Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
  • Work closely with casino and other team to block and balance room allotment
  • Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
  • Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
  • Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
  • Audit and balance cash float in beginning and end of shift.
  • Create, update, and present guest folio.
  • Control and issue keys to guest rooms.
  • Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
  • Create and maintain a refined yet welcoming and proficient guest experience.
  • Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
  • Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
  • Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
  • Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
  • Keep leadership informed on a timely basis of any undue variance from expected results.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.

Job Requirement

  • One year working experience is a must.
  • Vocational School Certificate is required.
  • Microsoft Office knowledge is preferred.
  • Must present a well-groomed appearance
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
  • Organize, can multi-task, have good problem-solving skills, and detail oriented.
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