Receptionist - Room Controller

Rooms Administration

Work Location Ba Ria - Vung Tau

Job Level Entry Level

Job Type Permanent

Qualification College

Experiences 1 - 2 Years

Salary Negotiable

Industry Front Office, Restaurant / Hotel

Deadline to Apply 31/03/2025

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Job Benefit

Insurance
Allowances
Employee Shuttle Service
Uniform
Health checkup
Training & Development
Salary review
Annual Leave

Job Description

Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
Responsibilities/

Work closely with casino and other team to block and balance room allotment
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Audit and balance cash float in beginning and end of shift.
Create, update, and present guest folio.
Control and issue keys to guest rooms.
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Create and maintain a refined yet welcoming and proficient guest experience.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.

Job Requirement

One year working experience is a must.
Vocational School Certificate is required.
Microsoft Office knowledge is preferred.
Must present a well-groomed appearance
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Organize, can multi-task, have good problem-solving skills, and detail oriented.

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