Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Search jobs

Quality Assurance Manager

  • Ba Ria - Vung Tau ,  Ba Ria-VT (Xuyen Moc District)
  • Manager
  • Permanent
  • Bachelor
  • 1 - 2 Years
  • Negotiable
  • Restaurant / Hotel
  • Rooms Administration
  • 28/06/2024

Job Benefit

  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Position Summary

Under the general guidance of the Hotel Manager/ Vice President of Hotel Operations, and within the limits of The Grand Ho Tram/IHG (InterContinental Hotels & Holiday Inn Resorts) and the Hotel’s policies and procedures, responsible for leading the hotels’ quality and continuous improvement philosophy. The position plays a leading role in promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotel & Holiday Inn groups (IHG).


  • Lead the quality and continuous improvement process and culture within hotel.
  • Retrieve, analyze and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
  • Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.
  • Coordinate Quality Execution System (QES) execution including following up on action plans.
  • Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.
  • Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.
  • At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.
  • Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
  • Prepare monthly reports to the Hotel Manager/Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.
  • Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.
  • Identify future Quality and Continuous Improvement projects within the hotel.
  • Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental Hotels and Holiday Inn Resorts
  • Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG’s Total Quality Management (TQM) philosophy and can participate effectively.
  • Support front office operations during peak hours.
  • Responsible to reply to all guests’ comments/enquiries on Guest Heartbeat in Medallia and on social medias.
  • Carry out any other tasks/duties as requested by the Hotel Manager/Vice President of Hotel Operations.

Job Requirement

  • Degree: Bachelor’s degree.
  • Years of experience: Minimum of 2 years’ related experience.
  • Must have organizational and interpersonal skills
  • Must have a well-groomed appearance.
  • Must be fluent in Vietnamese and English both reading and writing.
  • Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.
  • Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.