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Utilize years in the casino industry to bring and maintain new premium players to the property.
Will use marketing tools such as outside acquisition campaigns and resort amenities.
Will closely be monitored by the VP of Marketing on increasing the number of premium players to The Grand Casino.
Uses computer database to identify target players.
Speak with players in person or on telephone to market promotions and events.
Walk through casino to identify registered players and prospective players.
Develop, maintain, and analyze database for opportunities and productivity.
Approve and monitor comp issuance based on player performance.
Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
Meet goals and objectives for daily phone calls and letters mailed to current, inactive and prospective high-end players.
Meet goals and objectives for monthly casino revenue and player development.
Works with internal customers to ensure a successful and productive work environment and completion of work projects.
Assists in the planning and hosting of Special Events, dinners, tournaments, promotions and any event attributing to the success of the department and company.
Uses contacts to generate new business.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Job Requirement
Minimum of one year experience in casino industry.
Bachelor degree or above.
Must be fluent in Chinese, English
Excellent communication skills and friendly, outgoing personality required.
Must be a proven self-starter, flexible, versatile, and responsible.
Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
Prior customer service and sales experience preferred.
