Ho Tram Rewards Executive

• Maintaining the reception & information HTR counter including HTR Lounge
• Check guest Passport/ ID at Casino entrance                               
• Assisting guests to check-in and check- out                                  
• Assisting in F&B and other services in the Property                                 
• Rooms & Main Hall                       
• Handling guests' problems and complaints                                  
• Taking daily head count                             
• Rooms reservation, transportation (Shuttle bus), etc
• Rooms admin & control                            
• All necessary daily & periodic reports                               
• Issuing room and food vouchers/ coupon following Marketing Program
• Supporting role on all casino events and promotions                  
• Monitoring player's average bets / guest gaming profile                         
• Answering phone calls and checking emails                                 
• All other paper works and customers database                           
• All other work that is not handled by other sections                               

Casino Membership Enrollment/Take care for Member card related          

• Presentable and cheerful              
• Good PR skills                    
• Knowledgeable the guests            
• Knowledgeable all existing promotions                
• Programs, room guidelines etc.                
• Knowledgeable about the services of the company                     
• All procedures, policies, guidelines                       
• Other guests related matters                    
• Competence on Computer and Sequel program.             
• Excellent customer service skills
• Must be able to work a flexible schedule to include nights, holidays and weekends.
• Must be able to speak, write, read and understand English.
•  Prefer Korean/ Chinese language
•  Prefer Height: 1.6m & Weight: around 48kg.