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Grand Service Agent

  • Ba Ria - Vung Tau ,  Ba Ria-VT (Xuyen Moc District)
  • Experienced (Non - Manager)
  • Permanent
  • Intermediate
  • 1 - 2 Years
  • Negotiable
  • Front Office
  • Telecommunications
  • 31/07/2024

Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

§ Provides excellent guest service in handling high call volume while being proficient in the computerized system.

§ Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.

§ Receive and administer wake up calls in a warm and timely manner.

§ Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.

§ Be well versed on city attractions and able to give directions.

§ Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

§ Accurate, professional, , friendly and courteous on all guest calls.

§ Educated and trained on emergency procedures executing them calmly and efficiently.

§ Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.

§ Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations.

Job Requirement

§ One year working experience is preferred.

§ Vocational School Certificate is preferred.

§ Microsoft Office knowledge is preferred.

§ Must present a well-groomed appearance.

§ Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.

§ Exceptional and professional communication skills, both oral and written.

§ Organized, can multi-task, good problem-solving skills and detail-oriented

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