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Grand Service Agent

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • Not required
  • Negotiable
  • Front Office
  • Telecommunications - HIR
  • 31/03/2023

Job Description

  • Provide excellent guest service in handling high call volume while being proficient in the computerized system.

  • Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.

  • Receive and administer wake up calls in a warm and timely manner.

  • Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.

  • Be well versed on city attractions and able to give directions.

  • Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

  • Accurate, professional, , friendly and courteous on all guest calls.

  • Educated and trained on emergency procedures executing them calmly and efficiently.

  • Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.

Job Requirement

  • One year working experience is preferred.

  • Vocational School Certificate is preferred.

  • Microsoft Office knowledge is preferred.

  • Must present a well-groomed appearance.

  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.

  • Exceptional and professional communication skills, both oral and written.

Organized, can multi-task, good problem solving skills and detail-oriented.


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