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Golf Front Office Staff
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Ba Ria - Vung Tau
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Experienced (Non - Manager)
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Permanent
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College
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Not required
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Competitive
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Customer Service, Front Office, Golf
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The Bluffs Golf Course
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15/04/2023
Job Description
- Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.
- Creates and maintains a refined yet welcoming and proficient guest registration experience.
- Determines credit, renders bills, and receives cash and credit payments in an efficient and accurate manner.
- Audits and balances cash drawer in beginning and end of shift.
- Creates, updates, and presents guest folio.
- Controls and issues keys to locker rooms.
- Responds to guest inquiries and resolves guest concerns in a diplomatic and professional manner.
- Implements the tee time booking systems and procedures.
- Implements effective tee time management procedures to ensure the availability is optimized.
- Assists in the planning and preparation of meetings, conferences and tournament.
- Assists to prepare passport & scorecard for tournament, large groups or The Grand guest when you have accurate information.
- Positively collaborates and communicates proactively with Operation Team and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
- Communicates any unusual circumstances, events or guests with Supervisor.
- Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations.
- Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
- Keeps leadership informed on a timely basis of any undue variance from expected results.
Job Requirement
- Must be well – groomed, honest and trustworthy.
- Must demonstrate sound work ethics.
- Must possess strong customer service, oral communication and organization skills as well as telephone handling skills.
- Ability to work with sensitive and confidential information.
- Ability to perform multi tasks and work on own initiative.
- Good computer skills & data entry skills.
- Minimum of 1 year’s previous experience as a Reservation/Receptionist/ Cashier is an advantage.
- Previous experience of using a computerized POS system is an advantage.
- Previous experience of Golf Course is an advantage.
- Further training will be provided.