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Concierge Agent

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • Intermediate
  • 1 Years
  • Competitive
  • Front Office
  • Front Office
  • 27/10/2023

Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. 
  • Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
  •  Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
  • Make reservations for guests and create and communicate their itineraries.
  • Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.

Job Requirement

  • One year working experience is preferred.
  • Basic Education completed is preferred.
  • Microsoft Office knowledge is preferred.
  • Must present a well-groomed appearance.
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.  Fluent in English is encouraged.
  • Organized, can multi-task, good problem solving skills and detail-oriented.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.
Job tags: Concierge Agent


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