Captain
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Ba Ria - Vung Tau
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Experienced (Non - Manager)
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Permanent
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1 - 2 Years
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Competitive
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Beverage / Outlet
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F&B - In Room Dining (HIR)
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31/05/2022
Job Description
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Engage leadership that inspires and empowers the subordinates.
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Assist with the strategic direction for the departments of responsibility and proactively convey guidelines for staff that shapes the unparalleled standards expected.
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Make certain that areas of accountability are executed in uncompromised levels.Proper utilization of resources is a must.
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Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
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Produce regular and special reports; maintains required records and files.
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Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
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Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
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Keep the work environment clean and organized, free of clutter.
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Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
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As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
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Handle guest complaints immediately, involve management when needed.
Job Requirement
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Two – Four years working experience required.
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One year department experience preferred.
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College degree, Microsoft Office knowledge required.
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Must present a well-groomed appearance.
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Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
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Requires a working knowledge of food and beverage services, policies or operations.
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Work well with minimal supervision.
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Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.