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Captain

Job Description

Engage leadership that inspires and empowers the subordinates.
Assist with the strategic direction for the departments of responsibility and proactively convey guidelines for staff that shapes the unparalleled standards expected.
Make certain that areas of accountability are executed in uncompromised levels.Proper utilization of resources is a must.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Produce regular and special reports; maintains required records and files.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
Keep the work environment clean and organized, free of clutter.
Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
Handle guest complaints immediately, involve management when needed.

Two – Four years working experience required.
One year department experience preferred.
College degree, Microsoft Office knowledge required.
Must present a well-groomed appearance.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
Requires a working knowledge of food and beverage services, policies or operations.
Work well with minimal supervision.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

Job tags: Captain Captain

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