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Provide a courteous, professional, efficient and flexible service at all times, following The Ho Tram Resort Casino’s Standards of Performance.
Perform all duties and tasks in the assigned Place of Work to the standard set.Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
Be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the Company as assigned.
Perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
Be fully conversant with all services and facilities offered by the Company.
Perform opening and closing procedures established for the Place of Work as assigned.
Have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
Monitor operating supplies and reduce spoilage and wastage.
At least 3 years related experience preferred.
High school diploma is required or equivalent.
Good language skills in English are preferred.
Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance.
Must be able to get along with co-workers and work as a team.
Must be able to work various shifts including weekends and holidays.
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