Event & Entertainment Manager

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence always known to customer during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

Planning, Organization & Time Management - Creates plans and breaks tasks down into manageable and measurable components to achieve organizational, project, and personal goals. Actively controls and structures use of time to accomplish work, projects, and goals most effectively.

Creativity & Innovation – Generates or facilitates the generation of new ideas, methods, products, or solutions based on original, novel, or unconventional approaches. Being innovative in predicting any risk of labor management of the Company.

Critical Thinking – Evaluates the quality of thinking by analyzing and synthesizing information using a rational and systematic approach.

Problem Solving & Decision Making - Anticipates, recognizes, and clearly defines problems using various techniques to systematically analyze, weigh alternatives, and propose solutions. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.

Adaptability – Recognizes and is open to changing circumstances and alters behavior as necessary.

Integrity & Ethics – Conducts all business activities according to the highest organizational, social, ethical, and legal standards.

Team focused – Builds up teamwork spirit and delivers great support and assistance to all departments & managers in PR issues.