Works closely with the Executive Manager of Banquets.
Monitors and maintains beverage cost control methods and procedure.
Proactively communicates guidelines for staff that shapes the unparalleled standards expected.
Operates and coordinates all banquet functions.
Makes certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Prepares methods and procedures whereby beverage cost and supplies can be requisitioned and charged to each individual area.
Oversees facility and equipment in the responsible areas to make sure they are in complete working order.
Executes training programs and tools amongst banquet staff.
Recommends/implements incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.
Projects and prepares monthly and annual forecasts; produces regular and special reports; maintains required records and files.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Hires, trains, motivates, and provides on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
Yêu cầu công việc
Four years working experience in a 5-Star Hotel Banquet program required.
Four years management experience in banquets, restaurant required.
Microsoft Office knowledge required.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is required
Exceptional and professional communication skills, both oral and written.
Knowledge of Banquet Administration, cost control, and familiarity with all phases of Banquet products and service.
Experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
Strong understanding and appreciation of the concept of luxury and hospitality.
