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Slot Floor Supervisor

  • Ba Ria - Vung Tau
  • Team Leader / Supervisor
  • Permanent
  • High School / Equivalent
  • 2 Years
  • Competitive
  • Slots
  • Slots
  • 31/10/2023

Job Description

  • Ensure compliance with regulatory, departmental and company policies as well as Vietnam Gaming Laws.

  • Manage team of employees in the performance of their duties.

  • Motivate employees to exert effort necessary to attain organizational goals.

  • Manage effective labor requirements and coverage in all slot areas at all times.

  • Ensure effective communication of customer interactions or feedback within the department.

  • Ensure all guest disputes and complaint are handled and resolved professionally, accurately, efficiently and report directly to shift manager on duty or above.

  • Verify all payouts and assist in the process of payments within permitted limitations.

Job Requirement

  • Minimum of one year experience in supervisor or above in a slot or casino operation, or two years’ experience at slot attendant an effective team within a gaming environment.

  • High school graduate or above.

  • Must be able to speak, write, read and understand English.

  • Must possess excellent customer service and communication skills and enjoy interacting with guests whilst looking for service opportunities.

 

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