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Outlet Supervisor

  • Ba Ria - Vung Tau
  • Team Leader / Supervisor
  • Permanent
  • No required
  • Competitive
  • Beverage / Outlet
  • FB- Ginger
  • 11/03/2019

Job Description

  • Greets and welcomes all guests in a pleasant and professional manner.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
  • Represent to attend daily briefing and responsible for outlet operation when absence of Managers
  • Must have the ability to work fast and multi-task.
  • Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
  • Initiate conversation with guests about the property, events and promotions.
  • Effective problem solving skills to include the ability to collaborate with others.
  • Becomes familiar with hotel services in order to answer questions and provide guest assistances.
  • Maintain a clean, clear and organized work environment.
  • Perform side work duties as assigned.
  • Add – cash handling
  • Train the staff and supervise them in the performance of their duties.
  • Ensure adherence to all corporate core standards
  • Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
  • Provide personalized service to all VIP’s and SA guests.
  • Systematically conduct standards tests during shifts and communicate training and re-training needs to manager.

Job Requirement

 

  • Vocational School Certificate is required.
  • Must be able to perform basic mathematical computations.
  • Must be able to initiate and engage in conversation in a professional and friendly manner.
  • Outgoing and gregarious personality is required.
  • Must be able to work any shift any day.
  • Must present a well-groomed appearance.
  • Good knowledge of food and beverage is required.
  • Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi-lingual is preferred.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
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