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Ho Tram Rewards Host

  • Ba Ria-VT
  • Experienced (Non - Manager)
  • Permanent
  • College
  • 1 - 2 Years
  • Negotiable
  • Casino Marketing
  • Casino Marketing
  • 10/05/2019

Job Description

  • Maintaining the reception & information HTR counter including HTR Lounge
  • Check guest Passport/ ID at Casino entrance                               
  • Assisting guests to check-in and check- out                                  
  • Assisting in F&B and other services in the Property                                 
  • Rooms & Main Hall                                   
  • Handling guests' problems and complaints                                  
  • Taking daily head count                            
  • Rooms reservation, transportation (Shuttle bus), helicopter, boat/air ticket etc
  • Rooms admin & control                            
  • All necessary daily & periodic reports                              
  • Issuing room and food vouchers/ coupon following Marketing Program
  • Supporting role on all casino events and promotions                  
  • Monitoring player's average bets / guest gaming profile                                   
  • Answering phone calls and checking emails                                
  • All other paper works and customers database                           
  • All other work that is not handled by other sections                                
  • Casino Membership Enrollment/Take care for Member card related 

Job Requirement

  • Presentable and cheerful              
  • Good PR skills                    
  • Knowledgeable the guests            
  • Knowledgeable all existing promotions                
  • Programs, room guidelines etc.                
  • Knowledgeable about the services of the company                     
  • All procedures, policies, guidelines                      
  • Other guests related matters                   
  • Competence on Computer and Sequel program.
  • Excellent customer service skills  

 

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