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Head of Training and Development

  • Ba Ria - Vung Tau
  • Manager
  • Permanent
  • Bachelor
  • 4 - 6 Years
  • Negotiable
  • Human Resources
  • Human Resources
  • 15/07/2019

Job Description

  • This position oversees the property wide training and development efforts, internal communications and employee events.  Conduct needs analysis to identify specialized training needs that might arise within the property.  Monitors and evaluates the progress, effectiveness and impact of training and development, internal communications and events. Make recommendations and suggestions for improvement.  All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram Strip property.

    The position impacts on the skill, knowledge and attitudes of every employee and ensures the availability and use of effective resource.

  • Plans, directs, administers and facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, departmental development, skills training, recognition programs, internal communications and employee events.
  • Schedule and facilitate employee, supervisor and management training and development initiatives. 
  • Conduct needs analysis to determine specialized training needs on property.
  • Train and build up Training committee.
  • Develops activities/curriculum to enhance standardized training programs.
  • Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement.
  • Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
  • Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
  • Provides input and assists in preparation of annual budget.
  • Utilizes guest feedback systems to conduct needs analysis for training programs.
  • Handles all tracking and communication of property training and reporting needs.
  • Provides strategic direction for the training team and proactively conveys guidelines for staff that shapes the unparalleled standards expected. 
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Keeps leadership informed on a timely basis of any undue variance from expected results.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.


Essential Competencies

Managing Work

Planning, Organization & Time Management - Creates plans and breaks tasks down into manageable and measurable components in order to achieve organizational, project, and personal goals. Actively controls and structures use of time to most effectively accomplish work, projects, and goals.

Creativity & Innovation – Generates or facilitates the generation of new ideas, methods, products or solutions based on original, novel or unconventional approaches.

Critical Thinking – Evaluates the quality of thinking by analyzing and synthesizing information using a rational and systematic approach.

Problem Solving & Decision Making - Anticipates, recognizes and clearly defines problems using various techniques to systematically analyze, weigh alternatives, and propose solutions. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.

Personal Characteristics & Values

Adaptability – Recognizes and is open to changing circumstances and alters behavior as necessary.

Job Requirement

  • Bachelor degree in majority of Hospitality management
  • A minimum of 5 -7 years experience as a Training Management position in the hospitality/casino & service industry of multinational company with large scale
  • Strong leadership, management, organization and planning skills
  • Strong analysis, training and development skills such as assessment, design, implementing and evaluation must be.
  • Demonstrate the ability to be innovative in adult/organization training and development.
  • Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…
  • Excellent in communication,  presentation and training delivery skills in both oral and written
  • Strong and professional knowledge management, project management, facilitation, interpersonal skill
  • Strong human resource strategy,  consultancy and people influence skills
  • Ability to read general business periodicals, professional journals, technical procedures to stay abreast of trends in Training and Development.
  • Ability to communicate fluently in the local language and English both verbally and nonverbally.  
  • Maintain a professional, neat and well-groomed appearance adhering to The Grand Ho Tram Strip property standards 
  • Must be able to work self-directed, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
  • Excellent guest service skills.  Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
  • Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook.


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