Club InterContinental Agent (Korean/Japanese/Chinese Speaking)
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Ba Ria - Vung Tau , Ba Ria-VT (Xuyen Moc District)
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Experienced (Non - Manager)
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Permanent
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College
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1 Years
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Negotiable
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Front Office
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Club Lounge
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09/05/2024
Job Benefit
- Laptop
- Insurance
- Employee Shuttle Service
- Uniform
- Health checkup
- Training & Development
- Annual Leave
Job Description
Responsibilities
§ Gets to know the guest personally and recognizes their preferences.
§ Anticipates the guest needs and acts accordingly.
§ Services food & beverage to guest and it’s speedy clearance.
§ Provides guest assistance in every possible way.
§ Has good knowledge of the local area to be able to offer suggestions/recommendations if required.
§ Has thoroughly knowledge of hotel facilities including the timings, charges, cuisine served in different outlets, different outdoor activities and offer assistance to make the reservation/booking.
§ Has the ability to coordinate with the guest in order to meet his/her needs efficiently.
§ Coordinates with other departments to ensure guest’s satisfaction.
§ Maintains a handover sheet which is a record of guest requests and handled by him/her or passed on to any other person/department.
§ Ensures that all duties are carried out in line with Hotel Policy with high standards of personal appearance, personal hygiene correct uniform and name badge as outline in the standard.
§ Completes other responsibilities as assigned.
Job Requirement
Qualifications
§ Must have the ability to communicate fluently in Korean or Chinese language of the workplace both verbally and non-verbally.
§ Degree: Vocational School Certificate or Diploma in Hotel Administration or equivalent.
§ One year in front office/guest services operations, or an equivalent combination of education and experience.
§ Must have a well-groomed appearance.
§ Ability to communicate fluently in the primary language of the workplace both verbally and non-verbally. Fluent in English is preferred.
§ Organize, can multi-task, good problem-solving skills and detail oriented.
§ Microsoft Office knowledge is preferred.