Outlet Manager

Engaging leadership that inspires and empowers the Outlet Staff.

Assist with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.

Create dynamic and positive outlet environment that accurately represents the concept brief and brand.

Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.

Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

Ensure consistent, high-quality service standards are maintained in assigned restaurant through effective training and feedback mechanisms.

Acknowledge, greets and converses with guests.

Ensure high quality of food items, service and presentation.

Produce regular and special reports; maintains required records and files.

Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.

Keep senior management informed of significant problems that may jeopardize the achievement of The Grand Ho Tram Strip properties objectives.

Hire, train, motivate, and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

Evaluate employee performance through operational audits to improve convention services service and build reward and recognition systems.

Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.

Create an encouraging atmosphere that stimulate and motivate employees to acceptable levels of turnover, absenteeism, and promotions.

Communicate with partnering departments and peer to achieve superior customer satisfaction and efficient utilization of manpower and facilities.

Maintain close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

Effective Cost control within department and maximize profitability.

Handle Food and Beverage complaints in a timely, professionally in effective manner.

Willing to accept additional tasks as assigned by senior management of department.

6 years working experience required.

3 years management experience required.

Bachelor degree is required.

Microsoft Office knowledge required.

Must present a well-groomed appearance.

Ability to communicate fluently in the local, English and Chinese language of the workplace both verbally and nonverbally.

Exceptional and professional communication skills, both oral and written.

Extensive experience as a Restaurant Manager.

Food & Beverage Supervisory experience is required.

Must have a good understanding of how the job responsibilities relate to other area of the Hotel and specific areas of the Food and Beverage operation, such as food preparation, back of the house service, and food/cost control.

Must be able to work any shift, any day and long hours when necessary.

Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.

Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.

Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills.

Proven ability to manage to all levels of management.

Strong understanding and appreciation of the concept of luxury and hospitality.