Develop event timelines, run sheets/agenda, and operational plans
Coordinate with internal departments (gaming, F&B, hotel, security, marketing)
Ensure seamless event setup, execution, and breakdown
Client & VIP Relations
Serve as the primary contact for VIP guests and event clients
Customize event experiences for high-value players
Marketing & Promotions
Collaborate with marketing teams to promote events and increase attendance
Support casino promotions such as tournaments, giveaways, and themed nights
Ensure brand consistency across all event activities
Operations & On-Site Management
Oversee all on-site event activities
Troubleshoot operational issues during events
Ensure high service standards and guest satisfaction
Compliance & Safety
Ensure all events comply with gaming regulations and Vietnamese laws
Coordinate with security for crowd control and VIP protection
Promote responsible gaming practices
Skills & Competencies
Strong organizational and project management skills
Excellent communication and interpersonal abilities
Ability to multitask and work under pressure
Strong negotiation and budgeting skills
Knowledge of casino operations and gaming regulations
Customer-focused mindset with attention to detail
Other Requirements
Flexibility to work evenings, weekends, and holidays
Ability to work in a fast-paced, high-energy environment
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Perform all other job-related duties as required.
Possess good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events taking place at The Grand.
Support of VIP Services Host team and VIP Services Administration team if needed.
Job Requirement
A team player able to work cohesively with colleagues & other departments.
Ability to perform job functions with attention to detail, speed and accuracy.
Excellent customer service skills.
Able to effectively communicate in English, both written and verbal.
Fluency in Mandarin / Cantonese / Korean language will be an added advantage.
Comfortable working on shifts, on holidays and weekends to support Casino operations.
Ability to prioritize tasks while working under pressure and meeting deadlines.
