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Technology Services Officer

  • Ba Ria-VT
  • Experienced (Non - Manager)
  • Permanent
  • 2 - 3 Years
  • Competitive
  • IT - Hardware / Network
  • Information Technology
  • 31/08/2020

Job Description

  • Install and configure computer hardware operating systems and applications;

  • Monitor and maintain computer systems and networks;

  • Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

  • Troubleshoot system and network problems and diagnose and solve hardware/software faults;

  • Provide support, including procedural documentation and relevant reports;

  • Follow diagrams and written instructions to repair a fault or set up a system;

  • Support the roll-out of new applications;

  • Set up new users' accounts and profiles and deal with password issues;

  • Respond within agreed time limits to call-outs;

  • Work continuously on a task until completion (or referral to tier 2 support, if appropriate);

  • Prioritize and manage many open cases at one time.

GENERAL REQUIREMENTS:                       

  • Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month

  • Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable

  • Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

Job Requirement

  • Previous working experience in Hospitality Industry

  • Certification on Microsoft Professional Courses and other IT Certifications

  • Experience in the use of network monitoring tools, remote desktop tools

  • Results oriented, high energy, self-motivated

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