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Sr. Manager of IT Operations

  • Ba Ria - Vung Tau
  • Manager
  • Permanent
  • Bachelor
  • 5 Years
  • Competitive
  • IT - Hardware / Network
  • Information Technology
  • Unlimited

Job Description

Position Summary

Sr. Manager of 
IT Operations (IT)  is responsible for managing the Information Technology department for the resort and casino.  Through dynamic and engaging leadership, this position is responsible for establishing and maintaining operational standards which meet and exceed the expectations of a diverse group of stakeholders, Company management and local regulatory authorities. Reporting to the Vice President of Finance the Director of IT Operations is responsible for the planning, organizing, and execution of multiple IT functions at The Grand Ho Tram Strip including departmental performance reviews of staff and the staffing requirements of the department.


  • Translate business requirements, hotel, casino and marketing strategies, into short, medium and long term IT strategic plans within the resort.
  • Review all proposals for capital and operational technology expenditures throughout the resort and ensure all such projects are successfully implemented with maximum return on investment and operational efficiencies.
  • Review and all information technology and telecommunications contracts and where required ensure all vendors meet contractual agreements.
  • Maintain and ensure all resort communication access including internet, intranet, a/v television, VOIP/telephone/PBX, property-wide Wi-Fi connectivity and mobile communications in order to meet the needs of a 5 star resort and its internal and external guest expectations.
  • Manage end user/help desk support team.
  • Manage Application support team.
  • Manage Development and Network support teams.
  • Maintain, document and monitor all computer systems and software security access and to prevent inappropriate access as well as prevent external intrusion in accordance with industry-wide standards.

Job Requirement


  • Bachelor of Science degree or technical certifications in Computer Science, Mathematics, Business or other Information Technology related field from an accredited university  or technical school is preferred
  • 5 plus years of experience in a department leadership role in the hospitality industry, casino resort preferred
  • Demonstrated proven ability in the management, development and implementation of technology in a 5 Star integrated resort/casino hotel environment
  • Experience in a leadership role that involved strategic planning and implementation of hospitality related technology.
  • Formal internationally recognized qualifications in telecommunication technologies or proven success and hands on experience with these technologies.
  • Working knowledge of Resort Casino Property Management Systems
  • Able to perform strategic planning and a proven track record of successfully implementing strategic plans at a large scale integrated resort.
  • A demonstrated ability to monitor and measure successful performance of an information technology department’s operational efficiencies using industry standard key performance indicators (KPI’s).

Desired Technical Skills

  • Broad understanding of Microsoft desktop and cloud based applications.
  • Broad understanding of network Infrastructures and topology including WAN, LAN, RAS and Wireless design Broad understanding of the use, support and structure of relational databases.
  • Broad understanding of telecommunications protocols including VOIP/PBX.
  • Broad understanding of Microsoft server Active Directory and Exchange structure, setup and functionality
  • The ability to develop IT project management methodologies and effectively communicates these to both resort operations stakeholders and third party vendors alike.
  • Broad understanding of resort hospitality business applications including Enterprise Resource Planning and Property Management Systems.


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