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Receptionist

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • College
  • 1 - 2 Years
  • Competitive
  • Front Office
  • Front Office
  • 30/12/2019

Job Description

  • Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.

  • Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.

  • Welcome and assist guest to their rooms upon arrival.

  • Hand over messages/items for the guests upon their arrival.

  • Attend to the different requests and services required by the guests.

  • Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.

  • Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.

  • Prepare the early arrivals of VIP guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.

  • Follow up monthly payment of ITO and pending paymaster

  • Service quality and standards are within the Front Office Department.

  • Increase customer retention and satisfaction.

  • Employee motivation and satisfaction.

  • Willingness to go extra miles in giving services to the guest.

  • Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments

  • Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department

Job Requirement

  • One year working experience is preferred.

  • Vocational School Certificate is required.

  • Microsoft Office knowledge is required.

  • Must present a well-groomed appearance.

  • Fluent in English and Chinese are required

  • Organized, can multi-task, good problem solving skills and detail-oriented.

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