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F&B Outlet Captain

  • Ba Ria - Vung Tau
  • Experienced (Non - Manager)
  • Permanent
  • No required
  • Competitive
  • Beverage / Outlet
  • FB- Casino Floor
  • 31/01/2019

Job Description

  • Engage leadership that inspires and empowers the subordinates.

  • Assist with the strategic direction for the departments of responsibility and proactively convey guidelines for staff that shapes the unparalleled standards expected.

  • Make certain that areas of accountability are executed in uncompromised levels.Proper utilization of resources is a must.

  • Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

  • Produce regular and special reports; maintains required records and files.

  • Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.

  • Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.

  • Keep the work environment clean and organized, free of clutter.

  • Assure a smooth transition during shift change, remain on duty in position until a replacement is present.

  • As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.

  • Handle guest complaints immediately, involve management when needed.

Job Requirement

  • Two – Four years working experience required.

  • One year department experience preferred.

  • College degree, Microsoft Office knowledge required.

  • Must present a well-groomed appearance.

  • Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage

  • Requires a working knowledge of food and beverage services, policies or operations.

  • Work well with minimal supervision.

  • Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

 

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